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Job tracking: customers see the status at any time

Your customers enter a job number and see where their move or shipment is right now. It saves you a lot of phone calls and builds trust.

What you get

  • A page where customers look up their job with a number
  • A clear status, such as scheduled, on the way, delivered or completed
  • Dates and notes on the next step if you like
  • Jobs managed in the admin panel, which the configurator adds automatically
  • A layout that works simply on a phone

How it works

We define with you the statuses your jobs go through. Day to day you create a job in the admin panel, your customer gets the number, and you move the status on whenever something changes. The website always shows the current state.

What we need from you

  • The steps a job goes through with you
  • What customers may see and what stays internal
  • Who on the team keeps the status up to date

Good to know

The status is as current as you keep it; live vehicle tracking is not included. If you have a telematics or freight system, it can be connected through the API integrations feature so the status updates automatically. Only data matching the job number can be looked up.

See it live

This is how it looks in our sample designs — open one and switch the feature on and off there.

Job tracking: customers see the status at any time | webnovi