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Live chat & WhatsApp: visitors message you directly

A chat button on your website that lets visitors send you a message straight away, in a chat window or on WhatsApp. Questions get answered before anyone looks elsewhere.

What you get

  • A discreet chat button in your design's style, available on every page
  • Either a chat window on the site or a direct link to WhatsApp
  • A greeting and, if you like, suggested replies for common questions
  • A note on your response times, so nobody gets impatient
  • Messages arrive where you already are, such as on your phone

How it works

We agree with you whether messages should arrive on WhatsApp or through a chat tool, and set up the button accordingly. After a test, visitors message you straight from the website, and you reply as usual in the app.

What we need from you

  • Your WhatsApp Business number or access to your chat tool
  • When you are available
  • Your greeting, notes are fine

Good to know

You answer messages yourself; a chatbot or AI is not included. WhatsApp belongs to Meta, so the widget only loads after consent, to avoid sending data unasked, and your privacy policy should name the service. A third-party chat tool may have its own costs.

See it live

This is how it looks in our sample designs — open one and switch the feature on and off there.

Live chat & WhatsApp: visitors message you directly | webnovi